Six Sigma is a powerful set of tools that can intimidate some people. We have all worked with someone who says, "We don't need all of that mumbo-jumbo, just get it fixed fast and right." For projects that don't require huge amounts of data collection and analysis, we can keep Minitab in the stable. However, there is one tool that we should be looking to use for nearly every project, big or small...Six Sigma or not. The Project Charter.
Perhaps even more important when you're working with the "just get it done types", the charter is the opportunity to create clarity around the bigger issue. With the stakeholders in the room, the charter creation is our opportunity to:
- discuss the real problem
- establish a reasonable amount of improvement
- put boundaries on the project
- talk about what will be true when project is done
- consider how long will this take
- decide who will be involved
If your team is of the "low patience, high result" variety, you can send the meeting invitation and let them know that you're going to spend the first meeting, creating clarity around the issue and setting up guidelines that will speed up potential improvements. You don't even need to call this step a project charter if you feel it may intimidate some of your team.
Remember that the real goal of the project is to deliver the appropriate amount of improvement resulting in the desired outcome using the right resources. The project charter is one of our best tools for creating clarity among your team so dust it off the next time you're asked to run a project...Six Sigma or not.
For an article that helps explain the steps in creating a charter document, click HERE.

